Common queries answered
Frequently asked Questions
Depending on the shipping you selected and location.
- Free shipping 10-14 days
- Standard 10-12 days
- Express: 5-8 days
These are the typical shipping days during the Pandemic. This is updated monthly.
You can return any items within 14 days of purchase. We do reserve the right to refuse returns if it is intential and systematic to try on sizes and gear.
Exchange an item, please contact us. As many products are on sale the distributor do not normally except exchanges. So the best is to call us, we will do our best to help you.
For Security reason we only ship to billing address. Your Credit card must match your billing and shipping address.
If you have issues with the shipping address just contact us and we will help you.
When the Distributor has shipped your order you will get a tracking number. It will also be found in your account details. Just check the order status.
By simply contacting us using the form on the right, if you want us to call you back, please make sure you enter your phone number including country code.
Please contact us immediately so that we can put a hold on the shipment, unless it has already shipped. We can help you to contact the courier to redirect if possible. Remember that we only ship to credit card billing address.
We ship to all countries, as long as you are able to make a payment through our secure system with Stripe. Stripe merchant has to appove the purchase before we ship.
If not sure, please contact us first and we can check for you.
Yes, each order is packed in one package as much as possible to reduce shipping cost.